Refund & Warranty Policy

Delivery is final. Once a deliverable has been supplied to you, the sale is complete and the price is not refundable. This page states that rule, the two narrow situations where money is returned, and the limited statutory remedies a consumer keeps by law.

1. The rule: no refund after delivery

What is sold here is source code. It is not a licence key that can be revoked, not a service that can be switched off, and not an object that can be sent back. The moment the files reach you, you hold everything of value that was ever going to be transferred, permanently, and you can read it, compile it, modify it and keep using it whatever happens afterwards.

For that reason BLESSED LOGIC SYSTEMS S.R.L. does not refund a delivered deliverable. There is no trial period, no cooling-off window after delivery, no "I installed it and changed my mind", and no partial refund because a project was abandoned, sold, renamed or shut down later. A refund after delivery would leave you in possession of the work while the Provider is paid nothing for it, and this policy does not permit that outcome.

This rule is disclosed before you pay, it is repeated on the order confirmation, and by paying the invoice you accept it.

2. The only situations where money is returned

Nothing else qualifies. In particular there is no refund because you found the code harder to install than expected, because you no longer need it, because you found something cheaper elsewhere, because a third party altered it, or because your own project changed direction.

Approved refunds are returned by the same route the payment arrived, to the account it came from, within fourteen (14) days of approval. Bank charges applied by the receiving institution are outside the Provider's control.

3. Why the right of withdrawal ends at delivery

A consumer buying at a distance normally has fourteen days to withdraw without giving a reason, under OUG nr. 34/2014 privind drepturile consumatorilor în cadrul contractelor încheiate cu profesioniștii.

For digital content not supplied on a tangible medium, article 16 letter m) of that ordinance removes that right once supply has begun, provided the consumer has given prior express consent to immediate supply and has acknowledged that the right of withdrawal is thereby lost.

The Provider obtains that consent in writing before every delivery, and keeps the record. The wording used is:

I request that supply of the digital content begins immediately, and I acknowledge that I thereby lose my right of withdrawal under article 16 letter m) of OUG nr. 34/2014 once supply has begun.

Once you have given that confirmation and the files have been sent, the fourteen-day withdrawal right no longer exists. This is not a term the Provider invented: it is the mechanism the law provides precisely so that digital content cannot be taken and then returned.

Where the buyer is a business rather than a consumer, no withdrawal right existed in the first place, and section 1 applies without qualification.

4. The one right a consumer keeps: conformity

Losing the right of withdrawal is not the same as losing the right to receive what was paid for. Under OUG nr. 141/2021 privind anumite aspecte referitoare la contractele de furnizare de conținut digital și de servicii digitale, a consumer is entitled to digital content that conforms to the contract. That right cannot be removed by agreement, and this policy does not attempt to remove it.

It is, however, a narrow right, and it works in a fixed order:

1. Repair comes first. The consumer must report the lack of conformity and allow the Provider to bring the content into conformity within a reasonable time and free of charge. The Provider undertakes to acknowledge a report within two working days and to correct an acknowledged defect within ten working days wherever technically possible.
2. Price reduction or termination only afterwards, and only where bringing the content into conformity is impossible, is disproportionate, has failed, or the Provider has not carried it out within a reasonable time.
3. Termination is not available for a minor lack of conformity. The law says so expressly, and a refund is not owed for a defect that is cosmetic, trivial, or that does not prevent the deliverable from doing what its description says.

In other words: if something genuinely does not work, it gets fixed. A refund arises only if it cannot be fixed. A consumer who refuses to allow the repair is not entitled to terminate.

The Provider answers for a lack of conformity that existed at the time of supply and becomes apparent within two years of it, as that act requires. Alongside this statutory right, the Provider voluntarily offers the commercial warranty in section 5, which is quicker and broader but does not replace it.

5. Commercial warranty: 30 days of free correction

Independently of anything above, every deliverable is warranted to materially conform to its written description for thirty (30) days from delivery. Within that period, defects attributable to the Provider are corrected free of charge. This is a promise to fix, not a promise to refund.

What it covers:

• The deliverable crashes, corrupts data, or fails to start in the environment it was specified for.
• A function described in the specification is missing or does not behave as described.
• The delivery is incomplete: files, documentation or migration scripts are missing.
• A defect in the delivered code creates a security weakness that was not disclosed at the time of delivery.

What it does not cover:

• Modifications made to the delivered code by anyone other than the Provider.
• Incompatibility with prior modifications of your codebase that were not disclosed before the order.
• Defects originating in your own code, in third-party components, or in your hosting environment.
• Changes you request after delivery that go beyond the agreed specification. Those are new work, quoted separately.
• Performance expectations that were never part of the written description.
• Loss caused by the absence of a backup taken before installation.
• Difficulty installing the deliverable. Installation help is included for as long as it takes; it is not a defect.

6. How to raise a claim

Write to blessed.logic.systems@gmail.com with the subject line Warranty claim, and include:

• the invoice number and the date of delivery;
• the name and version of the deliverable concerned;
• a description of what happens, and what you expected instead;
• steps that reproduce the fault, and any log output, error message or core dump you have;
• whether the delivered code has been modified since delivery, and how.

You receive an acknowledgement within two working days. Claims are handled in writing so that both parties keep a record of what was agreed. A claim that does not allow the fault to be reproduced cannot be assessed.

7. Chargebacks and payment reversals

If you believe a payment was taken in error, contact the Provider first: section 2 exists exactly for that.

A chargeback, payment reversal or bank dispute raised in respect of a deliverable that was supplied is a breach of the Terms of Service. In that event:

• the licence granted over that deliverable terminates automatically, and every copy must be deleted;
• continued use of the deliverable after that point is unauthorised use of a computer program under Legea nr. 8/1996 privind dreptul de autor și drepturile conexe;
• the Provider will contest the dispute with the delivery record, the order confirmation and the consent described in section 3;
• the Provider may recover the amount, the payment institution's fees and the costs of recovery.

8. If we still disagree

Unresolved complaints follow the procedure in Dispute Resolution, which sets out the out-of-court options available to consumers before any court is involved. This policy does not limit the mandatory rights of a consumer under Romanian law, and no clause here is to be read as waiving them.

BLESSED LOGIC SYSTEMS S.R.L. · CUI 54775375 · Trade Register No. J2026034847000 · blessed.logic.systems@gmail.com