Most disagreements are a misunderstanding about scope, and they are resolved in a couple of emails. This page describes what happens when they are not.
1. Raise it directly, first
Write to blessed.logic.systems@gmail.com with the subject line Complaint. Include the invoice number, what you expected, what happened instead, and what outcome you are looking for.
- Acknowledgement of receipt: within two working days.
- Substantive written answer: within fifteen calendar days. If the matter needs longer, you are told why and given a new date.
- Every complaint is answered in writing, including where it is rejected, with the reasons stated.
2. Amicable settlement
If the written answer does not resolve the matter, both parties undertake to attempt a settlement in good faith for a period of thirty days before starting any formal proceedings. In practice this means a proposal in writing from each side: a correction, a partial refund, a replacement deliverable, or a combination.
3. Options available to consumers
If you are a consumer, buying outside any commercial or professional activity, you have access to out-of-court dispute resolution in addition to the courts. Nothing here limits those rights.
- ANPC, the National Authority for Consumer Protection. Complaints may be filed with Autoritatea Națională pentru Protecția Consumatorilor, Bulevardul Aviatorilor nr. 72, sector 1, Bucharest, or with its county commissariat covering your address. ANPC supervises compliance with OG nr. 21/1992 privind protecția consumatorilor and OUG nr. 34/2014 on consumer rights in distance contracts.
- Alternative dispute resolution (SAL). Under OG nr. 38/2015 privind soluționarea alternativă a litigiilor dintre consumatori și comercianți, a consumer may submit the dispute to an authorised SAL entity. In Romania that structure operates within ANPC, at the address above.
- European small claims procedure. For cross-border claims of limited value, Regulation (EC) 861/2007 provides a simplified procedure conducted mainly in writing.
The Provider does not commit in advance to any particular SAL entity, and will state its position on participation when a specific complaint is raised.
A note on the EU ODR platform. Until 20 July 2025 traders were required to link to the European online dispute resolution platform. That platform was closed and Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228, so no such link is given here. The national routes above replace it.
4. Business clients
Where the Client is a business, the parties agree that any dispute not settled under sections 1 and 2 is submitted to the competent courts of Romania having jurisdiction over the registered office of the Provider, and that Romanian law applies, in particular Legea nr. 287/2009 privind Codul civil, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
5. Consumers and jurisdiction
A consumer may always bring proceedings before the courts of the consumer's own place of residence, and benefits from the mandatory provisions of the law of that country where those provisions offer greater protection. Section 4 does not restrict that right.
6. Records
Email correspondence, order confirmations, delivery records and invoices are retained and are treated by both parties as admissible evidence of what was agreed. This is the reason contractual notices must be given by email rather than through chat platforms.
7. Costs
Each party bears its own costs during the amicable phase described in sections 1 and 2. Costs of formal proceedings are allocated according to the applicable procedural law.
BLESSED LOGIC SYSTEMS S.R.L. · CUI 54775375 · Trade Register No. J2026034847000 · blessed.logic.systems@gmail.com